Centres Zone
Standards of Service
ADSKILLS CERTIFICATION IS COMMITTED TO PROVIDE PROFESSIONAL, HIGH-STANDARD OF THE SERVICE. WE WILL PROVIDE CENTRES.
* Advice and guidance
* Quality management system
* Updated assessment documentation
* Issue a certificate of competence within 10 working days of receipt of a complete portfolio.
* An express certification service (with additional fee) within 3 working days of receipt of a complete portfolio.
* Competitive certification fee structure
* Updates on changes to normative documents
* Regular monitoring visits for continuing compliance
* Support and a quick response to technical questions
* Representation at industry and sector meetings
* Confirm receipt of appeal to appellant within 5 working days
* Deliver initial decision on appeal within 30 working days of receipt
* Provide impartiality committee appeal date within 20 working days